Since the products in this shop are digital downloads, they are not eligible for returns or refunds.

Should you have any questions about the items before purchasing, you’re welcome to contact me at myprompthaven@gmail.com, and I’ll be delighted to assist you.

Payhip.com automatically processes all successful purchases. Ensure you’ve entered a valid email address, as this is where your order confirmation and download links for your product(s) will be sent. After your purchase, look for an email from Payhip.com in your inbox—and don’t forget to check your spam or junk folder if it doesn’t appear. You can also set up an account on Payhip.com to easily retrieve your downloads anytime after your purchase.

If you need assistance, feel free to reach out to technical support at contact@payhip.com. Let them know you require a new download link and include the email address you used when making the purchase.

Because most of these graphics have large file sizes and are bundled into separate packages, they are compressed into zip files. Many computers come with built-in tools to unzip files effortlessly, but if you’re on a tablet, you might need an additional app. A free, reliable option is 7-Zip, which works across devices. You can get it here: https://www.7-zip.org/.

If your download shows a .zip.part extension, it means the file hasn’t fully downloaded yet. This happens when you attempt to open it before the process is complete. Once the download finishes, the .part suffix will disappear, leaving you with a standard .zip file that you can unzip and access.

Read Please: Which Mochi Vintage License Do You Need?

If a product does not offer a license selection at checkout, that product is available for Personal Use only.

Commercial use is permitted only when you purchase a product with an available Commercial or Extended Commercial license option.

If you purchased a product for Personal Use and later need commercial rights, please contact Mochi Vintage to obtain the appropriate commercial license.